The Importance of Working Relationships Within a Conflict Zone

WHY PROFESSIONAL RELATIONSHIPS MATTER WITHIN DANGER ZONES

The dependence upon relationships does not imply a disregard for established procedures. In an environment where change is inherent, professional relationships are a needed constant. When faced with an urgent issue demanding a procedural exception or extra consideration, the personal credibility you have established with counterparts may be your best path to success. In fact, a common refrain within Iraq and Afghanistan is that "everything runs on relationships."

CONTRACTORS AND THE MILITARY - BRIDGING THE CULTURAL GAP

Contractor and military organizations reflect two distinct cultures. The wars in Iraq and Afghanistan have witnessed an unprecedented influx of contractor personnel. At times, contractors have outnumbered military personnel. The resulting, forced relationship generates an occasional element of tension. Many active duty soldiers have had little to no experience with contractors. The Center for a New American Security's report, "Contractors in American Conflicts: Adapting to a New Reality," Dec. 2009, points out that, "Training courses for U.S. soldiers rarely address the role of contractors, even though half of all those employed by the United States in military theaters are contractors." By contrast, many contractors have prior military experience.

Though contractors have supported the military since its inception, their current presence is unprecedented. As contractors depend upon the military, either directly or indirectly, for virtually all of their personnel and logistic support, they can appear to be needy distractions to the military's primary mission. Given their circumstances, the perception is understandable. No doubt, as contractors continue to play an integral role in future conflicts, relationships will improve. As an individual contractor employee, there are several things you can do to foster positive relationships.

Non-combat military operations are process driven. To a civilian, the procedures may appear rigid or inflexible. Civilians must adapt, as the military is not a customer-oriented organization. In developing relationships with military representatives, minimize requests for exceptions to urgent issues, complete forms fully, be on time, meet deadlines and read provided instructions. Most importantly, never bend the truth in relating an issue. Establishing personal credibility is key to developing professional and productive relations with the military.